Privacy policy
PRIVACY POLICY
Last updated: September 3, 2026
1. OVERVIEW AND SCOPE
Nehon is operated by CA RUIQI INVESTMENT INC, a California corporation (collectively, “Nehon,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit or shop at https://nehonai.com, create a store account, communicate with us, request support, or otherwise interact with our online store (the “Store Services”). The Store Services are hosted by Shopify.
This policy applies to the Store Services and our direct customer-service communications. It does not automatically govern a companion mobile application, device software, voice assistant, cloud platform, or other connected service operated by an independent third party. See Section 5 for important information about connected products and companion apps.
If there is a conflict between this Privacy Policy and our Terms of Service concerning personal information, this Privacy Policy controls.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect or process:
• Contact and identity information, such as your name, email address, telephone number, billing address, shipping address, and information needed to verify a privacy request.
• Order and transaction information, such as products viewed, purchased, returned, exchanged, or canceled; order number; delivery and tracking details; discounts; and transaction history.
• Payment information. Payment card and financial information is generally collected and processed by Shopify and authorized payment processors. Nehon may receive limited payment status, billing, fraud-screening, and transaction information rather than complete card credentials.
• Account information, such as login details, preferences, saved addresses, and account settings.
• Communications and support information, including messages, attachments, photographs, videos, audio files, serial numbers, reviews, survey responses, and other information you choose to provide when contacting us or requesting support.
• Device, network, and usage information, such as IP address, browser type, device identifiers, cookie identifiers, pages viewed, links selected, referring pages, approximate location derived from IP address, and the dates and times you use the Store Services.
• Marketing information, such as your communication preferences, interactions with marketing messages, and information used to measure or personalize advertising.
• Inferences, such as likely product interests derived from Store activity, where permitted by law.
We do not intentionally collect precise geolocation, biometric identifiers, health information, or the contents of recordings through nehonai.com unless we clearly disclose the collection at or before the point of collection or you voluntarily provide the information to customer support. Please do not send sensitive or confidential information that is not necessary to resolve your request.
3. SOURCES OF PERSONAL INFORMATION
We collect information:
• Directly from you, including during checkout, account creation, support, returns, reviews, surveys, and marketing sign-up.
• Automatically from your browser or device through cookies, pixels, logs, and similar technologies.
• From service providers, including Shopify, payment processors, fraud-prevention providers, fulfillment warehouses, carriers, customer-support tools, analytics providers, and advertising partners.
• From business partners or other third parties when permitted by law, including platforms through which you choose to interact with Nehon.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Provide the Store Services, process payment, accept and fulfill orders, arrange shipment, provide tracking, handle cancellations, returns, refunds, and warranty or support requests.
• Create and administer accounts, remember preferences, and provide customer service.
• Maintain security, authenticate users, prevent fraud and abuse, protect customers, and investigate suspected illegal or harmful activity.
• Operate, analyze, troubleshoot, and improve the Store Services and understand product interest and Store performance.
• Send transactional messages about orders, accounts, returns, refunds, policy changes, and support.
• Send marketing communications where permitted. You may unsubscribe from promotional email using the link in the message. Unsubscribing does not stop necessary transactional communications.
• Measure and personalize advertising, subject to applicable consent and opt-out rights.
• Comply with law, respond to valid legal process, enforce our terms and policies, establish or defend legal claims, and complete a corporate transaction.
We will not use personal information for a materially different purpose without providing additional notice or obtaining consent when required by law.
5. CONNECTED PRODUCTS, MOBILE PHONES, AND THIRD-PARTY APPS
Some Nehon products can capture photographs, video, or audio; monitor wellness information; or connect to a mobile phone, companion app, voice assistant, AI feature, or cloud-based service. Pairing a product with a phone and transferring product content to or through that phone occurs outside nehonai.com.
Current product materials identify companion apps including EYEVUE for G600 smart glasses, G Band for the VITRO ECG Smart Band, and NebulaRec for the A2 AI Voice Recorder. App assignments, availability, features, and developer information may vary by product model, production batch, mobile operating system, or app version. Before installation, follow the QR code or download instructions supplied with your specific product, verify the app name and developer shown on the official app-store page, and review the permissions, in-app privacy notice, and privacy policy presented by that app. If a manual, product insert, QR destination, and app-store listing do not agree, contact support@nehonai.com before installing or submitting information.
A companion app or connected service may request access to Bluetooth, a local Wi-Fi network, device identifiers, account information, notifications, location permissions used for device discovery, photographs, video, audio, recordings, transcripts, AI prompts or responses, health or wellness information, or other data, depending on the product and features you enable. The app provider's notice—not this Store Privacy Policy—governs information that the provider collects directly, unless the notice expressly identifies CA RUIQI INVESTMENT INC or Nehon as the operator or data recipient.
Nehon does not control an independent app provider's privacy practices merely because a Nehon product can connect to that provider. If Nehon later operates or controls an app or directly collects product-generated recordings, images, health data, precise location, biometric data, transcripts, or AI prompts, we will provide an applicable product privacy notice at or before collection and update this policy where required.
If you voluntarily send product-generated content to Nehon customer support, we will use it to evaluate and respond to your request, maintain security, comply with law, and protect legal rights. Only submit content you are legally permitted to share. When recording other people, you are responsible for providing any required notice and obtaining any consent required by applicable law.
6. COOKIES, ANALYTICS, AND ADVERTISING
We and our service providers use cookies and similar technologies to keep the Store functional, remember preferences, secure accounts and checkout, understand Store usage, measure advertising, and personalize content or ads.
Some cookies are necessary for the Store to function. Other cookies may depend on your location and consent choices. You can control cookies through available Store consent controls and browser settings, although blocking necessary cookies may affect functionality.
We may use Shopify features and advertising partners that process information about your activity across different websites or merchants. Under some U.S. state laws, disclosure for cross-context behavioral advertising may be considered “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.
7. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
• Shopify, which hosts the Store and processes Store information. Learn more at https://www.shopify.com/legal/privacy/app-users and https://privacy.shopify.com/en.
• Payment processors, banks, and fraud-prevention providers that process transactions and protect checkout.
• Our fulfillment warehouse, carriers, return-processing providers, and other vendors needed to deliver orders and process returns.
• IT, hosting, cloud-storage, security, analytics, customer-support, email, and professional service providers acting for legitimate business purposes.
• Advertising and marketing partners, subject to applicable consent and opt-out rights.
• Government authorities or other parties when reasonably necessary to comply with law, respond to valid legal process, prevent harm or fraud, enforce our terms, or protect rights.
• A buyer, investor, successor, or adviser in connection with a proposed or completed merger, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.
• Other parties at your direction or with your consent.
We do not sell personal information for money. As explained above, some advertising disclosures may be treated as a “sale” or “sharing” under certain privacy laws.
8. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and subject to legal exceptions, you may have the right to request that we:
• Confirm whether we process your personal information and provide access to or a copy of it.
• Correct inaccurate personal information.
• Delete personal information.
• Provide certain information in a portable format.
• Opt you out of sale, sharing, targeted advertising, or certain profiling.
• Limit certain uses or disclosures of sensitive personal information.
• Honor withdrawal of consent where processing is based on consent.
• Review or appeal a decision concerning a privacy request.
We will not discriminate against you for exercising an applicable privacy right. We may take reasonable steps to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification.
To submit an access, correction, deletion, portability, limitation, or appeal request, email support@nehonai.com or call 949-656-1999. Describe the request and provide enough information for us to locate the relevant Store records. Do not send passwords or full payment-card numbers.
9. SALE, SHARING, TARGETED ADVERTISING, AND PRIVACY SIGNALS
You may opt out of disclosures that may be considered sale, sharing, or targeted advertising by visiting:
https://nehonai.com/pages/data-sharing-opt-out
Where required by applicable law, we recognize a valid Global Privacy Control signal as an opt-out request for the browser or device sending the signal. If the signal can be associated with a Shopify customer account, the opt-out may also be applied to that account. Other browser “Do Not Track” signals are not interpreted consistently across the industry, and we do not respond to them unless required by law.
10. DATA RETENTION
We retain each category of personal information only for as long as reasonably necessary for the purposes described in this policy, including to maintain an account, complete transactions, provide support, comply with tax, accounting, warranty, fraud-prevention, and other legal obligations, resolve disputes, and enforce agreements.
Retention periods vary according to the type and sensitivity of information, the nature of the relationship, the length of an account or transaction, legal limitation periods, and whether information is needed for security or legal claims. When information is no longer reasonably needed, we take steps to delete, destroy, or de-identify it, subject to technical and legal limitations. Information processed independently by Shopify or another provider is retained under that provider’s applicable policies.
11. SECURITY
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No security system or transmission method is completely secure. You are responsible for protecting account credentials and should contact us promptly if you suspect unauthorized account activity.
12. CHILDREN
The Store Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from a child under 13. If you believe a child under 13 provided personal information to us, contact support@nehonai.com so we can review and delete it as required. We do not knowingly sell or share the personal information of consumers under 16.
13. INTERNATIONAL PROCESSING
Although nehonai.com currently accepts orders only for eligible United States delivery addresses, Shopify and other service providers may process Store information in other countries. Those countries may have different data-protection laws. We use service providers and safeguards appropriate to the processing and applicable law.
14. THIRD-PARTY WEBSITES AND SERVICES
The Store may contain links to third-party websites, apps, platforms, or social-media services. Their privacy and security practices are governed by their own notices. Review those notices before providing information. A link from the Store does not mean Nehon controls or endorses the third party’s privacy practices.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised policy, update the “Last updated” date, and provide additional notice when required by law. Material changes will apply prospectively unless applicable law permits otherwise.
16. CONTACT US
Nehon
Operated by CA RUIQI INVESTMENT INC
64 Filbert
Irvine, CA 92620
United States
Email: support@nehonai.com
Phone: 949-656-1999
Website: https://nehonai.com
For privacy questions, complaints, or requests, contact support@nehonai.com. This business address is not the authorized return address. For product returns, follow the Return and Refund Policy and obtain written return instructions before sending a package.