Refund policy

RETURN AND REFUND POLICY

Last updated: September 3, 2026

We want you to be satisfied with your Nehon purchase. This policy applies only to products purchased directly from nehonai.com. Products purchased through another retailer or marketplace must be returned through the original sales channel under that seller's policy.

RETURN WINDOW

You may request a return within 14 calendar days after the item is delivered. If an order contains multiple items delivered separately, the return window for each item begins on the date that item is delivered.

After we approve a return and send the return instructions, the package must be handed to the carrier within 7 calendar days, unless our instructions state a different deadline. Keep the shipping receipt and tracking information until the return and refund are complete.

RETURN ELIGIBILITY

For a change-of-mind return, the item must be in its original, resalable condition and include all original accessories, manuals, packaging, promotional items, and proof of purchase. Reasonable inspection is allowed, but items that are altered, damaged after delivery, missing parts, or show use beyond reasonable inspection may not qualify for a full refund.

These change-of-mind condition requirements do not prevent you from reporting a product that arrived damaged, nonfunctional, incomplete, incorrect, or otherwise defective. Those claims are reviewed separately under the section below.

PERSONAL DATA

Before returning smart glasses, recorders, or other devices that can store personal information, export any files you want to keep, disconnect the device from your account, remove your personal data, and complete a factory reset. Nehon is not responsible for data left on a returned device or for data loss caused by the customer's failure to back up files before return.

FEES AND DEDUCTIONS

We do not charge a fixed restocking fee. However, for a change-of-mind return, we may reduce the refund to reflect a documented loss in value caused by damage, missing parts or accessories, or use beyond reasonable inspection, or decline the return where permitted by law.

If an item was purchased as part of a discounted bundle, all bundle items and included promotional items must be returned to receive the full bundle refund. If only part of the bundle is returned, the refund may be recalculated to reflect the value of the items kept and any bundle discount.

HOW TO START A RETURN

Before sending any item back, email support@nehonai.com with your order number, the device serial number if available, and the reason for return. For a damaged, nonfunctional, incomplete, or incorrect item, include clear photos or video. If the return is approved, we will provide a return authorization and shipping instructions.

Approved returns should be sent to:
16935 Morrow Meadows Ln
Perris, CA 92570
United States

Returns sent without prior authorization, sent to a different address, sent cash-on-delivery, or handed to the carrier after the stated deadline may be delayed or refused where permitted by law.

Do not send returns to the address on the original shipping label unless our support team instructs you to do so.

RETURN SHIPPING AND ARRIVAL ISSUES

For a change-of-mind return, the customer is responsible for return shipping costs. Use a trackable shipping method and package the product securely. The customer is responsible for loss or damage during a self-arranged return shipment until the package is delivered to our return location.

If the item arrived damaged, nonfunctional, incomplete, or incorrect, contact us within 7 calendar days of delivery with your order number and clear photos or video. After verification, Nehon will provide an appropriate solution and cover reasonable return shipping when a return is required. This 7-day reporting period helps us investigate arrival and shipping issues; it does not limit rights relating to manufacturing defects, applicable warranties, or rights that cannot legally be excluded.

Original shipping charges are non-refundable unless the return is due to our error or the product arrived defective or damaged.

REFUNDS

The time required for a return to reach us depends on the customer's location and the carrier. After the package is delivered to our return location, we will normally inspect it within 5 business days and notify you whether the return is approved. If the return is not approved, we will explain the reason and contact you about the available next steps.

If approved, we will issue the refund to the original payment method within 7 business days after inspection approval. An approved refund includes the purchase price and applicable sales tax for the accepted returned item, less any disclosed deduction permitted under this policy. Original outbound shipping charges are refunded only when the return is due to our error or the product arrived damaged or defective. If the original payment method is unavailable, we will contact you to arrange another refund method permitted by law.

Your bank, card issuer, or payment provider may need additional time to post the refund. If more than 15 business days have passed since we notified you that the refund was approved, email support@nehonai.com.

EXCHANGES

For a different model or color, contact us. The fastest option may be to return the eligible item and place a new order after the return is approved.

NON-RETURNABLE ITEMS

Gift cards, downloadable or activated digital services, customized or personalized products, and products marked final sale are not returnable except where required by law.

CANCELLATIONS

Orders may be canceled before they ship. Once an order has shipped, it can no longer be canceled and this return policy applies after delivery.

This policy does not limit any rights that cannot legally be excluded.