Shipping policy

SHIPPING POLICY

Last updated: September 3, 2026

This Shipping Policy applies to orders placed directly through nehonai.com.

SHIPPING DESTINATIONS

Nehon currently ships to eligible addresses within the United States. Shipping availability is determined by the delivery address entered at checkout. We do not currently offer international shipping through nehonai.com.

Orders purchased through another retailer or marketplace are subject to that seller's shipping policy.

ORDER PROCESSING

In-stock orders are normally processed within 1–2 business days after payment and order information have been successfully verified. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time. If additional payment, identity, or address information is required, we will contact you by email. Time spent waiting for requested customer information does not count toward the 1–2-business-day processing period.

Preorders, backorders, customized products, and products with a different fulfillment schedule follow the estimated shipping timeframe displayed on the applicable product page or at checkout.

SHIPPING OPTIONS

Standard Shipping: 1–2 business days for processing plus an estimated 3–5 business days in carrier transit; estimated total 4–7 business days. Cost: $8.00, or free on qualifying orders of $70.00 or more.

Express Shipping: 1–2 business days for processing plus an estimated 1–2 business days in carrier transit; estimated total 2–4 business days. Cost: $15.00.

The shipping methods, rates, and estimated delivery times displayed at checkout control if they differ from this general policy. Express Shipping speeds up carrier transit but does not eliminate order processing time.

DELIVERY ESTIMATES

All delivery dates and timeframes are estimates and are not guaranteed. Actual delivery may be affected by the destination, carrier performance, severe weather, natural disasters, transportation interruptions, peak shopping periods, holidays, incorrect address information, remote locations, or other events outside our reasonable control. These estimates do not limit any cancellation, refund, or other rights available under applicable law.

Delivery to Alaska, Hawaii, rural locations, and other remote areas may require additional transit time if service is available at checkout.

SHIPPING CONFIRMATION AND TRACKING

After your order ships, we will send a shipping confirmation email containing available carrier and tracking information. Tracking may take up to 48 hours after shipment to become active in the carrier's system.

If tracking has not updated for an unusual period or the package has not arrived within the estimated delivery period, email support@nehonai.com with your order number.

SEPARATE SHIPMENTS

Orders containing multiple products may be shipped in separate packages because of inventory availability, product type, or warehouse processing. If an order is divided into multiple shipments, you may receive separate tracking numbers. You will not be charged additional shipping fees solely because Nehon divides an order into multiple shipments.

ADDRESS CHANGES AND CANCELLATIONS

Customers are responsible for providing a complete and accurate shipping address. If you need to correct an address or cancel an order, email support@nehonai.com as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has entered processing.

Orders may be canceled before they ship. Once an order has shipped, it can no longer be canceled and our Return and Refund Policy at https://nehonai.com/policies/refund-policy applies after delivery.

If a cancellation is approved after payment has been collected, we will initiate the refund to the original payment method within 7 business days. The customer's bank or payment provider may require additional time to post the refund.

DELAYS BEFORE SHIPMENT

If we cannot ship an order within the timeframe promised at the time of purchase, we will contact the customer with information about the delay and, when required, provide a revised shipping estimate. The customer may accept the revised timeframe or cancel the affected order for a full refund.

If we cannot fulfill the order, we may cancel it and issue a full refund. A full refund in these circumstances includes the amount charged for the affected item or order, original shipping charges, and applicable sales tax.

LOST, DELAYED, OR DAMAGED PACKAGES

If carrier tracking shows that a package is delayed, missing, or has stopped updating, email support@nehonai.com with your order number. We will review the tracking information and, where appropriate, open an investigation with the carrier. If the carrier confirms that a package was lost before delivery, Nehon will provide an appropriate resolution, which may include a replacement or refund.

If tracking shows delivered but you cannot locate the package, confirm the shipping address, check around the delivery location and with household members, neighbors, building staff, or mailroom personnel, and contact the carrier for available delivery details. If the package still cannot be located, email us as soon as possible, preferably within 7 calendar days after the recorded delivery date. A replacement or refund may depend on the carrier investigation and applicable law.

Inspect your order promptly after delivery. If a product arrives damaged, nonfunctional, incomplete, or different from what you ordered, email support@nehonai.com within 7 calendar days after delivery. Include your order number, device serial number if available, a description of the issue, clear photos or video, and photos of the shipping package and label when shipping damage is involved.

After verification, Nehon will provide an appropriate solution and cover reasonable return shipping when a return is required. This reporting period helps us investigate arrival and shipping issues and does not limit applicable warranty rights or other rights that cannot legally be excluded.

INCORRECT ADDRESS AND RETURNED PACKAGES

If a package cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or did not collect the package from the carrier, it may be returned to Nehon. After the returned package is received, we will contact the customer about available options. The customer may be responsible for reasonable return-to-sender and reshipping costs when the delivery failure was caused by incorrect information or failure to accept delivery.

Any refund will be handled according to our Return and Refund Policy and applicable law.

RISK OF LOSS

Responsibility for loss or damage remains with Nehon until the package is delivered to the shipping address provided with the order, except where otherwise required by applicable law. After confirmed delivery, the customer is responsible for keeping the package secure. Claims involving theft or packages marked delivered but not received will be reviewed using order information, carrier records, investigation results, and applicable law.

TAXES

Applicable sales tax is calculated and displayed at checkout.

For questions about shipping, tracking, address corrections, delays, or damaged packages, contact support@nehonai.com or call 949-656-1999. Please include your order number so we can assist you efficiently.